Conditions d'utilisation

Terms of use


Director of publication : Peggy FREDRIC


These general terms and conditions of sale apply to all orders received by ANIMADERM SAS and are valid at the time the order is placed. Should any condition be lacking, it will be considered to be governed by the practices in force in the distance selling sector whose companies are based in France.


Our items are offered within the limits of available stocks, and for those not stocked by us, within the limits of their availability from ANIMADERM SAS suppliers. Although our databases are regularly updated, some items may be temporarily or permanently unavailable from our suppliers. ANIMADERM SAS cannot be held responsible for the unavailability of one or more items. Should one or more items become unavailable after an order has been placed, ANIMADERM SAS will personally inform the customer as soon as possible, either by e-mail or by post. By their very nature, we cannot guarantee the absolute availability of limited edition or one-off items.

For reasons of availability, an order may be delayed by a few days in order to send all the items ordered. If the delay exceeds 10 days, the order will be delivered to the customer in several instalments. In this case, the customer only pays for one delivery. If the customer wishes to have two deliveries, he/she must place two orders, with the associated delivery charges.

Article 3 : ORDERS

All orders require prior identification by the customer. Orders can be placed as follows:

  • by Internet:
  • by post : ANIMADERM SAS - Bâtiment les Pyramides - 4 route de Pitoys - 64600 Anglet France

All orders placed via the Internet are confirmed by animaderm sas by e-mail, provided that the customer has correctly provided his or her e-mail address. Orders are processed as soon as possible after receipt of payment, and within thirty days at the latest. Automatic recording systems are considered as proof of the nature, content and date of the order. The information provided by the purchaser when placing an order is binding. In the event of an error in the recipient's contact details, the seller cannot be held responsible for the impossibility of delivering the product.

Article 4 : PRICES

Prices are indicated on our site in Euros, inclusive of all taxes and excluding shipping and handling costs. Prices may be changed at any time without notice. However, items will be invoiced on the basis in force when the order is registered. All orders, regardless of their origin, are invoiced and payable in Euros only.

Products remain the property of ANIMADERM SAS until full payment has been received, regardless of the delivery date of the product.

Article 5 : PAYMENT

Payment for purchases may be made by one of the following methods:

- By credit card (Carte Bleue, Visa, Mastercard): the customer must enter his or her card number and expiry date directly in the appropriate field. Payment security is ensured by PAYBOX (secure Internet payment solution). No bank details are stored by the system.

- By cheque (France only) cleared in France and made payable to ANIMADERM SAS In this case, your order will only be processed on receipt of the cheque. This will extend the processing time. It is also essential to write the number given at the end of the order on the back of the cheque and send it to : ANIMADERM SAS - Bâtiment les Pyramides - 4 route de Pitoys - 64600 Anglet France


It is obligatory to pay the totality of the purchases with the order. Orders paid for by cheque will be cashed on receipt of the cheque (only products delivered will be invoiced; any overpayment will be reimbursed to the customer by cheque within thirty days).

ANIMADERM SAS reserves the right to refuse any order from a customer with whom there is an ongoing dispute, and undertakes to inform the customer of this. ANIMADERM SAS may request payment by bank transfer in case of doubt for deliveries in France. The customer will then be informed by e-mail.

Article 6: DELIVERY

See "Delivery" section

As transport takes place at the customer's own risk, the customer is advised to check the packages as soon as they arrive, and if possible in the presence of the carrier. In the case of a technical product, the customer should take particular care to check that the delivered product is in good condition, and to read the accompanying instructions for use. In the event of apparent defects, the customer benefits from the right of return specified below in article 7. The delivery times indicated when the order is placed are average times, given for information only, and may vary depending on the destination. ANIMADERM SAS cannot be held responsible for late deliveries or stock shortages at ANIMADERM SAS suppliers. This does not give the buyer the right to cancel the sale, refuse the goods or claim damages. If you choose to pay by cheque, the order will only be processed on receipt of your payment, and shipping and order processing times will be extended accordingly.

Article 7 : REFUNDS

In accordance with the law governing mail-order sales, you have the right to cancel your order within 7 days of receipt. The parcel must be returned exclusively by post, in its original packaging, in perfect condition, unused and unopened, accompanied by the corresponding invoice. The item will then be reimbursed by bank cheque, with the exception of shipping and return costs, which remain at the customer's expense.

ANIMADERM SAS - Service returns - Bâtiment les Pyramides - 4 route de Pitoys - 64600 Anglet France

Should the packaging of an item be damaged on receipt, preventing its proper use, the purchaser must inform Animaderm SAS within 24 hours and send photos of the damage by any means. Animaderm will then undertake, if the damage is significant and penalising for the purchaser, to exchange it or issue a credit note, subject to compliance with the following conditions:

(I) returned in its original packaging

(II) accompanied by a reasoned request and invoice,

(III) within a maximum of ten days of receipt of the parcel to :

The fixed contribution to the processing and transport costs of the initial order is not refundable. Cash on delivery will not be accepted for any reason whatsoever.


ANIMADERM SAS treats all information concerning its customers with the strictest confidentiality. When an order is placed, only the essential information (surname, first name, address, e-mail) is requested for efficient processing and careful follow-up of the order. Failure to provide this information will result in the order not being validated. The data entered online is recorded on a secure server and is immediately encrypted.

In accordance with the French Data Protection Act of January 6, 1978, customers have the right to access and rectify their personal data. To do so, simply contact ANIMADERM SAS Customer Service by e-mail (, post or telephone. Animaderm SAS. declares all its files to the Commission Nationale de l'Informatique et des Libertés.

Your personal information will not be transferred to other companies or organizations.


The products sold are described and presented as accurately as possible. The information on the items presented in the databases of the website has been entered on the basis of information provided by the suppliers. ANIMADERM SAS is not responsible for these items and cannot be held liable to the customer. ANIMADERM SAS. cannot guarantee that the articles meet the customer's specific requirements. The customer is solely responsible for the choice of products and their use.

The photographs and texts reproduced on the site and illustrating the products do not fall within this contractual field. Consequently, ANIMADERM SAS may not be held liable in the event of an error in one of these photographs or texts.

The items sold on the website comply with the standards and legislation in force in France. It is the customer's sole responsibility to check that these products can be imported and used in the country of destination.

ANIMADERM SAS shall not be held liable in the event of non-performance of the contract due to a product being out of stock or unavailable, in the event of a total or partial strike of the shipping services, in the event of force majeure beyond its control, for the following reasons and without this list being limitative: flood, fire, storm, strike, riot, accidents, etc.

ANIMADERM SAS. has only an obligation of means for all stages of access to the site, the order process, delivery or subsequent services. ANIMADERM SAS. shall not be held liable for any inconvenience or damage inherent in the use of the Internet, in particular a break in service, external intrusion or the presence of computer viruses, or for any event qualified as force majeure, in accordance with case law. Similarly, the company cannot be held liable for the content of websites to which hypertext links may be provided from its own site.

In the event of a dispute, the customer should first contact ANIMADERM SAS. to find an amicable solution.


The use of this service is reserved for strictly personal use.

All elements of the website, whether visual (text, photos, etc.) or audio, including the underlying technology, are the exclusive property of ANIMADERM SAS, or of its suppliers if provided by them. Any reproduction, representation or re-use, in whole or in part, for any other purpose, on any medium whatsoever, is prohibited. Failure to comply with this prohibition constitutes an infringement of copyright, for which the infringer may be held civilly and criminally liable.

Any user with an Internet site wishing to place a simple link directly to the home page of the site must request authorization from ANIMADERM SAS, without this being considered as an implicit affiliation agreement. Any link, even tacitly authorized, must be removed on simple request from ANIMADERM SAS.


Sales made by ANIMADERM SAS via its website, its promotional cards, by fax or by telephone are governed exclusively by French law.

In the event of a dispute, and failing amicable settlement, the French courts shall have sole jurisdiction.

Should any of the clauses of the present contract become null and void as a result of a change in legislation, regulations or a court ruling, this shall in no way affect the validity of and compliance with the present general terms and conditions of sale.


By clicking on the "Validation" button, the Customer declares that he/she accepts the order and all the present terms and conditions of sale. This is indicated during the purchasing process.

The data recorded by ANIMADERM SAS will constitute proof of all operations and financial transactions carried out by the customer.

The present general sales conditions may be modified at any time without prior notice.

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